FAQ

Registration

To register with Forta Payment and to set up an account, please complete our online registration form. The registration takes not longer than 5 minutes. 

Our specialists will start reviewing your application right after you send it to us. Once the decision is made, we will get in touch straight away. Then, we will start the verification process, which usually takes no longer than 24 hours. To carry out the online verification of your account, we will ask you to provide a couple of documents. In case if we need more time to check or verify your account, we might ask you to provide additional information or documents. 

When we say online verification, we refer to the documents and forms, which we ask you to complete in order to obtain our services. We value your precious time and, therefore, optimized the process and now request only the essential information. However, online verification may differ depending on the type of service you are obtaining from Forta Payments, your country and other aspects. 

The verification process allows us to comply with financial institutions’ regulations (“Know Your Client”) and, therefore, we are able to provide secure financial services. Online verification also allows us to be more efficient and respectful to your time, as you can submit all information online and there is no need to be physically present in our office. 

  • Illegal gambling
  • Arms dealers
  • Illegal drugs
  • Fraudulent or anonymous accounts, which try to set up an account under a fake name
  • People trafficking
  • Shell banks or banks without physical address or employees
  • Adult content of insulting nature
  • Advertising of adult content
  • Child pornography
  • Zoophile
  • Sexual harassment 
  • Copyright violation
  • Afghanistan
  • Republic of Angola
  • Bahamas
  • Bahrain
  • Republic of Burundi
  • Cuba
  • Democratic Republic of Kongo
  • Mongolia
  • Palestine
  • Pakistan
  • Panama
  • Nicaragua
  • Crimea
  • Bosnia and Herzegovina
  • Republic of Botswana
  • Commonwealth of the Bahamas
  • Kingdom of Cambodia
  • Central African Republic
  • Republic of the Congo
  • Algerian People's Democratic Republic
  • Republic of Ecuador
  • State of Eritrea
  • Federal Democratic Republic of Ethiopia
  • Republic of Ghana
  • Republic of Guinea
  • Republic of Guinea-Bissau
  • Cooperative Republic of Guyana
  • Republic of Haiti
  • Republic of Iraq
  • Islamic Republic of Iran
  • Japan
  • Republic of Kenya
  • Democratic People's Republic of Korea
  • Lebanese Republic
  • Republic of Liberia
  • Libya
  • Republic of the Union of Myanmar
  • Federal Republic of Nigeria
  • Islamic Republic of Pakistan
  • Republic of Serbia
  • Republic of Sudan
  • Republic of South Sudan
  • Democratic Socialist Republic of Sri Lanka
  • Federal Republic of Somalia
  • Republic of South Sudan
  • Syrian Arab Republic
  • Republic of Tunisia
  • Republic of Trinidad and Tobago
  • Republic of Uganda
  • USA
  • Republic of Vanuatu
  • Bolivarian Republic of Venezuela
  • Republic of Yemen
  • Republic of Zimbabwe
Safety

Here, at Forta Payment, we place the safety of your personal information at the top of our priorities, and that’s why we have introduced reliable and secure practices and technologies of the most advanced safety solutions from the industry. All information that we store is encrypted in accordance with industry and government standards.

We store your personal information only within the period of provision of services. Forta will only hold your information for the duration of your subscription to our services. After the termination of your account, your personal information might be stored in inactive mode until it’s permanently deleted.

To set up a personal account with Forta Payment, you will need to provide the following documents:

  • Passport scan and a selfie with the passport;
  • Utility bill dated not longer than three months;
  • Filled out application form.

To set up a business account with Forta Payment, you will need to provide the following documents:

  • passport of beneficial owner/director and a selfie with this document;
  • information about beneficiary’s source of income – personal account bank statement, income certificate or any other document confirming income;
  • bank statement from a financial institution where the money was held previously;
  • utility bill of beneficial owner/director dated not longer than three months and translated in English;
  • additional documents might be required at the discretion of Fora employees.

Payment Card Industry Data Security Standard is a data safety standard within the payment card industry. It was developed by the Payment Card Industry Security Standards Council, which was established by international payment systems, such as Mastercard, Visa, etc.—in other words, having a PCI DSS certificate guarantees that the company safely handles all Visa and Mastercard payments.

Forta Payments holds a PCI DSS certificate and is audited annually for compliance with the Council’s requirements.